{"id":46285,"date":"2022-04-12T08:20:00","date_gmt":"2022-04-12T06:20:00","guid":{"rendered":"https:\/\/www.logisticsautomationmadrid.com\/?p=46285"},"modified":"2022-05-04T08:25:31","modified_gmt":"2022-05-04T06:25:31","slug":"el-ecommerce-usara-inteligencia-artificial-para-penalizar-a-los-usuarios-con-mas-devoluciones","status":"publish","type":"post","link":"https:\/\/www.logisticsautomationmadrid.com\/es\/2022\/04\/12\/el-ecommerce-usara-inteligencia-artificial-para-penalizar-a-los-usuarios-con-mas-devoluciones\/","title":{"rendered":"El ecommerce usar\u00e1 inteligencia artificial para penalizar a los usuarios con m\u00e1s devoluciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"46285\" class=\"elementor elementor-46285\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71165a61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71165a61\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-365ebd54\" data-id=\"365ebd54\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-08b1280 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"08b1280\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">El ecommerce usar\u00e1 inteligencia artificial para penalizar a los usuarios con m\u00e1s devoluciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72808c1 elementor-widget elementor-widget-image\" data-id=\"72808c1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/easyfairsassets.com\/sites\/84\/2022\/04\/ezgif.com-gif-maker-2022-04-06T201200.031.gif\" class=\"attachment-large size-large wp-image-46291\" alt=\"GIF persona con paquete y delivery\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Fuente: El Mercantil<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b19e36 elementor-widget elementor-widget-text-editor\" data-id=\"5b19e36\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"col-md-12\"><div class=\"excerpt\"><div class=\"post-subtitle\">El uso de puntos de conveniencia por parte del consumidor es superior en las devoluciones que en las entregas de los productos adquiridos.<\/div><div>\u00a0<\/div><div><p>El auge del comercio electr\u00f3nico tambi\u00e9n conlleva un mayor n\u00famero de devoluciones, una tendencia que est\u00e1 convirti\u00e9ndose en una r\u00e9mora para los e-retailers y sus proveedores de \u00faltima milla. En este contexto, se est\u00e1n planteando diferentes soluciones, como emplear la inteligencia artificial para identificar mejor los patrones de consumo y cobrar los gastos de la log\u00edstica inversa \u00fanicamente a aquellos que son propensos a devolver productos. \u201cLos retailers saben qu\u00e9 persona devuelve mucho, por lo que empezar\u00e1n a cobrar a las que devuelven m\u00e1s en lugar de a todos, es decir, empezaremos a ver una personalizaci\u00f3n de la devoluci\u00f3n\u201d, ha vaticinado el director de Operaciones de GLS Spain, Juan Sandes.<\/p><p>Las empresas tienen que gestionar los productos que vuelven al almac\u00e9n de origen y afrontar los gastos de la log\u00edstica inversa, ya que \u201caunque ponga env\u00edo y devoluci\u00f3n gratis, no es as\u00ed, a m\u00ed me cuesta el transporte\u201d, ha explicado el director de Operaciones de GLS Spain\u00a0durante las jornadas de la<a href=\"https:\/\/elmercantil.com\/2022\/04\/05\/la-falta-de-alternativas-y-las-ayudas-al-gasoleo-frenan-los-cambios-en-las-flotas-de-camiones\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00a0I Feria Internacional Logistics Spain<\/a>, celebrada en Guadalajara.\u00a0Sin embargo, a\u00f1adir costes de devoluci\u00f3n por transporte de forma generalizada no es una opci\u00f3n, aunque ya van incluidos en los precios finales. El director general de Tipsa, Antonio Fueyo, ha alertado de que \u201cno es justo que yo a\u00f1ada en el precio lo que me va a costar el transporte tanto de entrega como de devoluci\u00f3n, porque hay gente que es un \u2018profesional de la devoluci\u00f3n\u2019 y pide cinco tallas para quedarse con una\u201d. \u00a0<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-402a187 elementor-widget elementor-widget-button\" data-id=\"402a187\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/elmercantil.com\/2022\/04\/06\/el-ecommerce-usara-inteligencia-artificial-para-penalizar-a-los-usuarios-con-mas-devoluciones\/\" target=\"_blank\" rel=\"nofollow\">\n\t\t\t\t\t\t<span 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data-settings=\"{&quot;classic_columns&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;23&quot;,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;1&quot;,&quot;_animation&quot;:&quot;none&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-210375 post type-post status-publish format-standard has-post-thumbnail hentry category-ia-trazabilidad-seguridad category-logistica-intralogistica-almacenamiento category-sin-categorizar\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.logisticsautomationmadrid.com\/es\/2026\/04\/28\/ia-generativa-para-mejorar-la-planificacion-de-la-supply-chain\/\" >\n\t\t\t\tIA generativa para mejorar la planificaci\u00f3n de la supply chain\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Por Jos\u00e9 Luis Morato, Senior M\u00e1nager de Miebach Consulting Hay una imagen que me encuentro demasiado a menudo: un equipo de planificaci\u00f3n que ha hecho<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.logisticsautomationmadrid.com\/es\/2026\/04\/28\/ia-generativa-para-mejorar-la-planificacion-de-la-supply-chain\/\" aria-label=\"Read more about IA generativa para mejorar la planificaci\u00f3n de la supply chain\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-210292 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-logistica-intralogistica-almacenamiento category-sin-categorizar\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.logisticsautomationmadrid.com\/es\/2026\/04\/09\/geopolitica-resiliencia-y-red-por-que-la-supply-chain-ya-no-es-solo-eficiencia\/\" >\n\t\t\t\tGeopol\u00edtica, resiliencia y red: por qu\u00e9 la supply chain ya no es solo eficiencia\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Por Jos\u00e9 Luis Morato, Senior M\u00e1nager de Miebach Consulting La supply chain global actual ya no se parece a la que muchos aprendimos a optimizar.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.logisticsautomationmadrid.com\/es\/2026\/04\/09\/geopolitica-resiliencia-y-red-por-que-la-supply-chain-ya-no-es-solo-eficiencia\/\" aria-label=\"Read more about Geopol\u00edtica, resiliencia y red: por qu\u00e9 la supply chain ya no es solo eficiencia\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-210276 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-ia-trazabilidad-seguridad category-logistica-intralogistica-almacenamiento category-logtalent category-robotica-automatizacion category-sostenibilidad-greenlogistics category-transport-delivery tag-16-de-febrero tag-16-febrero tag-dia-logistica tag-dia-mundial-de-la-logistica tag-dia-mundial-logistica tag-espana tag-ferias tag-internacionalizacion tag-logistica tag-logistics-automation tag-punto-de-encuentro tag-referentes\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.logisticsautomationmadrid.com\/es\/2026\/04\/09\/sistemas-hibridos-automatizacion-y-robotica-en-intralogistica\/\" >\n\t\t\t\tSistemas h\u00edbridos: automatizaci\u00f3n y rob\u00f3tica en intralog\u00edstica\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>La revoluci\u00f3n de los sistemas h\u00edbridos en intralog\u00edstica La\u00a0intralog\u00edstica\u00a0atraviesa una transformaci\u00f3n profunda gracias a los\u00a0sistemas h\u00edbridos\u00a0que integran\u00a0automatizaci\u00f3n tradicional,\u00a0rob\u00f3tica\u00a0e\u00a0inteligencia artificial. Estos modelos combinan robots m\u00f3viles aut\u00f3nomos<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.logisticsautomationmadrid.com\/es\/2026\/04\/09\/sistemas-hibridos-automatizacion-y-robotica-en-intralogistica\/\" aria-label=\"Read more about Sistemas h\u00edbridos: automatizaci\u00f3n y rob\u00f3tica en intralog\u00edstica\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-210266 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-ia-trazabilidad-seguridad category-logistica-intralogistica-almacenamiento category-logtalent category-robotica-automatizacion category-sostenibilidad-greenlogistics category-transport-delivery tag-16-de-febrero tag-16-febrero tag-dia-logistica tag-dia-mundial-de-la-logistica tag-dia-mundial-logistica tag-espana tag-ferias tag-internacionalizacion tag-logistica tag-logistics-automation tag-punto-de-encuentro tag-referentes\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.logisticsautomationmadrid.com\/es\/2026\/04\/08\/el-transporte-advierte-del-riesgo-de-desabastecimiento-y-perdida-de-rentabilidad-ante-la-implantacion-de-las-44-toneladas\/\" >\n\t\t\t\tEl transporte advierte del riesgo de desabastecimiento y p\u00e9rdida de rentabilidad ante la implantaci\u00f3n de las 44 toneladas\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>La jornada celebrada en Gij\u00f3n, organizada por la patronal asturiana,\u00a0ASETRA, en colaboraci\u00f3n con CETM, ha puesto de manifiesto la preocupaci\u00f3n generalizada del sector del\u00a0transporte de<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.logisticsautomationmadrid.com\/es\/2026\/04\/08\/el-transporte-advierte-del-riesgo-de-desabastecimiento-y-perdida-de-rentabilidad-ante-la-implantacion-de-las-44-toneladas\/\" aria-label=\"Read more about El transporte advierte del riesgo de desabastecimiento y p\u00e9rdida de rentabilidad ante la implantaci\u00f3n de las 44 toneladas\" tabindex=\"-1\" >\n\t\t\tRead More \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-142798d6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"142798d6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span 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href=\"https:\/\/twitter.com\/logisticsiberia?lang=es\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Twitter<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-twitter\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-44fb767\" href=\"https:\/\/www.linkedin.com\/company\/logistics-madrid\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Fuente: El Mercantil El uso de puntos de conveniencia por parte del consumidor es superior en las devoluciones que en las entregas de los productos adquiridos.\u00a0 El auge del comercio electr\u00f3nico tambi\u00e9n conlleva un mayor n\u00famero de devoluciones, una tendencia que est\u00e1 convirti\u00e9ndose en una r\u00e9mora para los e-retailers y sus proveedores de \u00faltima milla. 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