Connected Safety Net Deploys Across France, Belgium and India

Behind the geography, the technology and the scale of the rollout sits a much more personal success story.

That story belongs to Shams Chebbi.

Shams has supported the deployment of Connected Safety Net across six distribution centres in France, one in Belgium and seven in India.

She has also helped establish CSN’s local service desk in India, strengthening support across the wider APAC region.

This is even more meaningful because Shams is early in her career. Alongside her role, she is studying law while demonstrating the confidence, maturity and cultural awareness required to support complex international operations.

Fluent in French and with a strong understanding of the market’s cultural expectations, Shams has helped make CSN’s service feel genuinely local.

Not simply translated.
Not simply deployed.

But adapted around the people, language and working culture of the French operations.

That difference matters. Technology can cross borders quickly. Trust takes more care.

As Customer Care Manager, Shams brings energy, intelligence and a genuine commitment to customer success, combining service support with a growing focus on regional growth across France, Belgium and India.

She has helped teams listen more closely, respond naturally and build a service relevant to the people using it every day.

Connected Safety Net is incredibly proud of what Shams has achieved.

We believe talent should not have to wait for permission to make an impact. Give people responsibility, support them and create the right environment, and they often surprise you with how quickly they grow.

Shams is a brilliant example: a young professional already helping shape international deployments, build regional capability and strengthen the customer experience across three countries.

Thank you, Shams, for the energy, professionalism and cultural insight you bring to CSN.

Your contribution has made our French operations truly local, strengthened our presence in Belgium and India, and supported the next stage of international growth.

This is an exciting chapter and only the beginning.