89% of users of the online channel in Spain are satisfied with the delivery of their orders.
In a recent study, Correos Express analyses what the Spanish online channel is like and how customers rate the shopping experience and order management.
A recent report on e-commerce trends by Correos Express shows that 89% of users of the online channel in Spain are satisfied with the delivery of their orders.
According to the results of this study, 26% of Spaniards shop online at least once a week and 42% prefer online shopping to going to physical establishments.
Likewise, the analysis of Correos’ express parcel delivery subsidiary indicates that 69% of parcel services are home delivered, with 80% of orders delivered on time and 58.8% of services carried out by the public postal operator group.
Among customers’ reasons for using the online channel, the study concludes that 81% do so for convenience, 61% for price and 44% for speed.
As for the degree of user satisfaction with the whole process, Correos Express places it at a maximum in the initial steps of search and payment, while it falls sharply when it comes to tracking the order and delivery times, to grow again with the reception and fall back to minimums in the returns…
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The UNO National Awards for Logistics Leaders are being held for the seventh time at Logistics & Automation
The awards ceremony will take place on 11 November at IFEMA Madrid, coinciding with the first day of the trade fair. This year’s edition introduces
The EU is introducing a €3 charge on parcels from Shein and Temu from today, and logistics firms warn: “The challenge is to prevent customs from becoming overwhelmed”
Brussels is ending a tax exemption that has benefited Asian platforms for years, whilst the sector is calling for an urgent modernisation of customs systems
Valencia will host the 1st LOGISTOP Scientific and Technological Congress, the first major national forum dedicated to the logistics of the future
· Celebradas en IFEMA, ambas ferias han contado con la participación de más de 360 empresas expositoras de los sectores del packaging, la logística y el transporte, registrando 38.361 interacciones comerciales.
· En total, han ocupado más de 20.500 metros cuadrados de exposición, un 6 % más que el año anterior, subrayando su creciente impacto económico.
· “Estas cifras récord no solo indican el éxito del salón, sino también el estado actual y el potencial de crecimiento de los sectores del packaging y la logística en España”, afirma Oscar Barranco, director general de Easyfairs Iberia.
Easyfairs is marking Global Exhibitions Day by highlighting trade fairs as the industry’s greatest source of opportunities
· Celebradas en IFEMA, ambas ferias han contado con la participación de más de 360 empresas expositoras de los sectores del packaging, la logística y el transporte, registrando 38.361 interacciones comerciales.
· En total, han ocupado más de 20.500 metros cuadrados de exposición, un 6 % más que el año anterior, subrayando su creciente impacto económico.
· “Estas cifras récord no solo indican el éxito del salón, sino también el estado actual y el potencial de crecimiento de los sectores del packaging y la logística en España”, afirma Oscar Barranco, director general de Easyfairs Iberia.