Customer Experience Representative
As a Customer Experience Representative, you are the main point of contact for customers. Your role involves engaging with potential clients to coordinate and lead online presentations and product demonstrations. Through the close collaboration of Marketing and Sales you generate leads and maintain existing customer relationships.
This will be your Core Business:
You will be giving online product presentations and product demonstrations of our product lifts and palletizers;
You maintain existing customer relationships by conducting regular evaluations and presentations, both by phone, email, and in the Qimarox (online) showroom;
You ensure that customers are satisfied with our products and services, offering support if needed and connecting customers to the right person in Qimarox;
You maintain accurate and up-to-date records in our CRM system, including all customer interactions and relevant data;
You actively contact leads coming in through various channels, such as marketing campaigns, participation in exhibitions, and issued quotes.
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